Zonal Business Manager - Bridgegap Careers

Zonal Business Manager

Full Time
  • Post Date: February 10, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Manager
  • Experience 8 Years +
  • Gender Both
  • Industry Telecommunication
  • Qualification Bachelor Degree, Master’s Degree
Job Description

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Description

The Position will be responsible for planning, monitoring and ensuring achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel is looking for a suitable candidate to fill the role. The job description in details also include the following;

Increase Revenue earning customer net additions – Prepaid

Identify and formulate zonal sales strategies to help Drive gross additions

Supervise health of acquisitions, compliance on activations

Increase  Revenue earning customer net additions – Postpaid

Achieve Net Revenue of the zone

Identify and formulate Customer Service Development  Strategies to help drive Collections and Bad Debts performance of the zone

Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Deliver on Channel Satisfaction Score

Implement the audit and review of channel partners & distributors to ensure Healthy ROI

Expand distribution Width and Depth

Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents

Network Coverage & Quality

Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores

Achieve Employee Engagement  scores in line with the Engagement target for the Zonal Business area

Continuously motivating the front line employees  through leadership by examples

Implement all action plans that will address hygiene issues etc. from engagement survey 

Relevant Skill and Experience

Bachelor’s degree in Management or related Social Sciences

Masters in Business Administration would be preferred additional qualification

10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses

Elevant experience in Telecom industry is desirable