Technical Support Engineer (i-TAC Engineer) - Bridgegap Careers

Technical Support Engineer (i-TAC Engineer)

Full Time
  • Post Date: June 10, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 2 Years
  • Gender Both
  • Industry ICT
  • Qualification Bachelor Degree
Job Description

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
  • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

Expected Key Results (Detailed KPIs):

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • Work Experience:
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning