Operations Excellence Manager - Jumia - Bridgegap Careers

Operations Excellence Manager – Jumia

Full Time
  • Post Date: February 7, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 6 Years
  • Gender Both
  • Industry Services
  • Qualification Bachelor Degree
Job Description

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:


You will lead numerous improvement projects aimed at streamlining activities while driving up performance and quality.

Taking part in regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions.

In particular you will:

Lead the design and implementation of initiatives that eliminate waste, reduce lead time and improve business performance while establishing a sustainable model for continuous improvement

Work with Country Manager to identify performance gaps, prioritize and manage improvement roadmap

Through robust data analysis of key operational and cost metrics, identify opportunities for innovation and work with all Ops teams to quantify the value of the opportunity i.e. Optimizing warehouse and Jumia Express operations

Improve main KPIs: Vendor Net Promoter Score, Vendor Satisfaction Score, Seller Ops Queue Management, SLA DS collection cost effective pricing efficiency, lost in seller ops

Support delivery of operational consistency across the supply chain through both process and technology

Participate in implementing lean management practice across Jumia Services globally

Work with business and broader Ops team to ensure initiatives are appropriately prioritized and supported

Participate in technology development by giving constant feedback on requirement for Warehouse & Logistics operations.

Monitoring of 5S practices and Material handling.

Required Skills & Qualifications

Master’s Degree/MBA required in an applicable discipline (Mathematics, Engineering, Operations, Supply Chain, Logistics, etc.)

Minimum of 6 years of progressive related work with demonstrated experience in Continuous Improvement and/or Operational Excellence in a large fulfillment or distribution environment

At least 3 years of experience using data visualization tools like Qlik, Tableau, or Microsoft Power BI

At least 3 years of experience in Project management and time management skills – experience with end-to-end project management processes

Excellent analytical capabilities, ability to produce, interpret and draw conclusions from data.

Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.

Knowledge of distribution center/fulfillment operations and processes

Demonstrated knowledge of key business financial metrics.

We Offer

A unique experience in an entrepreneurial, yet structured environment

A unique opportunity of having strong impact in building the African ecommerce sector

The opportunity to become part of a highly professional and dynamic team

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.