JForce Head of B2C - Jumia - Bridgegap Careers

JForce Head of B2C – Jumia

  • Post Date: January 26, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 4 Years
  • Gender Both
  • Industry Services
  • Qualification Higher National Diploma, Bachelor Degree
Job Description

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

About JForce

JForce is a physical sales and marketing channel. JForce is a network of 30,000 sales consultant placing orders on Jumia on behalf of other people

On each order, they place they earn a commission.  The objective through this network is to overcome e-commerce main challenges of internet access, how to place an order online and trust

Therefore, JForce is a key acquisition channel for new customers, partners, and sellers.

Finally, JForce program has the aim of empowering entrepreneurs and generating employment through the full support of Jumia established a brand. Jumia JForce team is there to lead the consultant network to grow throw marketing and commercial initiative. 


As Head of B2C, your responsibility is to coordinate J-Force activities and maximize performance across the various regions in order to meet the customer acquisition and revenue growth targets by ensuring that the company remains competitive and innovative

A share of your team will oversee onboarding and recruitment to bring every month new sales consultants.

In particular you will:

Build a trusted and prosperous JForce B2C channels

Optimize the on boarding process and strategize on improving sales consultant’s activation

Monitor the consultant’s management strategy

Manage the commercial performance of the JForce B2C consultants

Reach sales, recruitment, engagement, activation targets for B2C channel.

Deliver exceptional growth of agents’ database

Delivering engagement of agents’ database

Deliver strong activation rate of the database

Optimize JForce marketing budget to deliver highest growth

Weekly report on performance vs target and action taken during the week.

Lead B2C team of 4 to 9 FTEs

Propose innovative process

Required Skills & Qualifications

Bachelor’s Degree in Business Studies/Administration/Management or equivalent.

6+ years of sales management experience, managing sales leaders

Capable of teaching the process for successful prospecting & closing new business, leading to consistent quota achievement

Evidence of successfully leading others to exceed measurable sales and revenue targets

Ability to both set strategy, manage sales quotas, and follow through on tactical implementation and execution of initiatives – an operator with vision

Demonstrated experience with “Consultative Selling” to identify and solve customer problems

Very knowledgeable with utilizing enabling technology (i.e. CRM applications) to drive process improvement

We Offer

A unique experience in an entrepreneurial, yet structured environment

The opportunity to become part of a highly professional and dynamic team working around the world

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.