IT Manager - Bridgegap Careers

IT Manager

Full Time
  • Post Date: March 12, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience Less than 1 Year
  • Gender Both
  • Industry ICT
  • Qualification Bachelor Degree
Job Description

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Rwanda and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.

About the Role

IT Manager position will be responsible for running company wide systems.

You will be responsible for designing, planning, implementation and overseeing administration and maintenance of network infrastructure within Andela including network security as per established policies.

You will also oversee systems administration tasks for Andela systems as well as asset management.

Reporting to the Director of IT, the IT Manager is responsible for building and maintaining reliable network infrastructure and maintaining essential IT operations for Andela.

Key Responsibilities

Network Infrastructure:

Design, plan and implement Andela’s IT infrastructure as per set standards

Implement network security at the location as per established policies and standards.

Oversee the administration and maintenance of the company’s IT infrastructure.

Recommend areas of improvements.

Ensure 99.9% network availability for the location.

Internal Systems:

Manage administrative user roles and permissions as per set guidelines

Provide regular updates on utilisation of all internal system resources.

Work with other teams to help maintain and manage Internal Systems.

Helpdesk Administration:

Define SLAs for all tickets assigned to the IT department.

Provide first line of response to all escalated tickets.

Interact with internal clients at all levels to help resolve IT-related issues and respond in a timely manner.

Assset Management:

Build and maintain vendor relationship and manage the purchase of hardware and software products.

Ensure that company assets are maintained and inventoried accurately.

People Management:

Lead, without Micromanaging a team of IT systems administrators and Network engineers

Carry out people performance evaluation as per set guidelines

Security and Compliance:

Work in a global team to ensure ISO and SOC activities are effectively executed

Recommend and implement network and systems security solutions

Cost Management:

Effectively plan and budget for the IT department

Monitor expenditure within the department

Recommending cost effective solutions

Qualifications & Experience

10 years’ experience in IT. 5 being in a managerial role for a big company.

Bachelor’s Degree in IT, Computing or related field.

A good understanding of computer networks, a Cisco or any other network certification is required.

Security certification and/or experience with ISO/SOC certification will be an added advantage.

Ability to work with different operating systems i.e MacOs, Windows and Linux

Experience working with cloud based systems

Understanding of helpdesk systems is essential.

A good grasp of technical installations and willingness to learn

Working knowledge of fundamental operations of relevant software, hardware and other equipment.

EPIC Values Alignment:

Demonstrable commitment to the learning & development of people and technology

If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

Full-time compensation

Full medical coverage

Breakfast, lunch and snacks provided daily

Beautiful working environment

Opportunity to work with the brightest minds on the planet

Oh, and a chance to change the world!

Application Closing Date

Not Specified.