Customer Support Representative - Bridgegap Careers

Customer Support Representative

Full Time
  • Post Date: May 24, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 2 Years
  • Gender Both
  • Industry ICT
  • Qualification Bachelor Degree
Job Description

Paystack is a technology company solving payments problems for ambitious businesses. Paystack’s mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

Are you fluent in both English and French?

We have a different Customer Support Rep role open specifically for team members who’re fluent in both English and French! If you speak both languages, please DO NOT apply on this page. Instead, kindly apply Here.

If you don’t speak French, please continue and apply on this page.

About the Customer Support Representative Role

As a Customer Service Representative at Paystack, you’ll be a member of the Growth team, which means that you’ll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.

We’re looking for articulate recent graduates who’re curious, empathetic, and kind, and who’re looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development. You’ll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.

Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you’ll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.

This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.

What will you be doing? 

You will:

Solve problems for Paystack merchants and our merchants’ customers via email, phone, live chat, social media, and in person

Process routine merchant requests such as business activation requests

Work with assigned Product Teams to deeply understand and improve some aspect of Paystack’s suite of products

Update the self-serve Help Desk knowledge base so that merchant’s can get answers quickly

Escalate transaction issues to and liaise with external partners such as banks for resolution

Support Key Account Managers to meet the needs of our largest merchants

Highlight ideas on how to improve the product and better serve businesses and their customers

Represent Paystack at self-hosted and external events

What does it take to succeed in this role? 

You:

Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language

Have an endless capacity for patience and calm, even when everyone around you is freaking out

Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed

Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on

Are interested in learning all you can about how to provide world-class customer support

Love to do the work to solve complex issues when the answers are not readily available

Benefits

Competitive salary

Housing assistance

Full medical coverage

MacBook Pro

Gym membership

Free lunch

Smart, kind colleagues who’re invested in your growth