Customer Service Agent - Bridgegap Careers

Customer Service Agent

Full Time
  • Post Date: August 26, 2019
  • Apply Before: October 6, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 1 Year
  • Gender Both
  • Industry Services
  • Qualification Bachelor Degree
Job Description

GUO Transport Company Limited is a division of G. U. Okeke & Sons Limited, a household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

Job Description

  • Receiving inbound calls and ensuring first time resolution
  • Making outbound calls to get feedback from passengers(at least 100 calls)
  • Maintain a proper filing system for passenger manifest for reference purposes
  • Handle customer issues either via calls, social media platforms and emails and ensure prompt resolution within 48 hours of such issues been logged by the customer
  • Bring up suggestions on how to improve the customer experience

Requirements (Qualifications and Experience)

  • A Bachelor’s degree/ HND in any related discipline
  • Must be able to communicate fluently in English Language. (knowledge of a Nigerian language will be an added advantage)
  • Previous experience in a customer support role
  • Applicants should be not more than 30 years of age
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices.

Job Competencies
Candidate should:

  • Possess good communication skills
  • Be a team player
  • Be able to multi-task, set priorities and manage time effectively.
  • Interested and qualified candidates should send their Applications to: hr.cv@guotransport.com.ng using the “Job Title” as subject of the email.