Customer Experience Executive - Bridgegap Careers

Customer Experience Executive

Full Time
  • Post Date: June 10, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 1 Year
  • Gender Both
  • Industry ICT
  • Qualification Bachelor Degree
Job Description

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

Purpose of the Job

  • To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

Expected Key Results

  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned

Educational Qualifications & Functional Skills

  • Minimum 2.2/Upper Credit, Bachelor’s degree in  Social science or related field.

Work Experience:

  • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.

Other Requirements:

  • Customer Obssessed
  • Data analytics
  • Excellent communication skills
  • Ability to optimize work processes
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Drives Vision & Purpose
  • Can Multi-task