Business Analyst at ipNX - Bridgegap Careers

Business Analyst

Full Time
  • Post Date: December 19, 2018
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 3 Years
  • Gender Both
  • Industry ICT
  • Qualification Bachelor Degree
Job Description

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

 

We are recruiting to fill the position below:

 

Job Title: Business Analyst

 

Purpose of the Job

The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes. Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs):

Business Scope and Specification Management

Conduct feasibility studies, from a technological and organizational perspective, and document findings

Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure

Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.

Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment

 

Educational Qualifications & Functional Skills

B.SC Engineering / Computer Science / Marketing / Sales / related disciplines

Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.

Good Microsoft office suite competence, CRM competence, including Visio

Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management

Must demonstrate interpersonal capabilities

Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.

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