Business Analyst - Bridgegap Careers

Business Analyst

Full Time
  • Post Date: June 10, 2019
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 3 Years
  • Gender Both
  • Industry ICT
  • Qualification Bachelor Degree
Job Description

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

Purpose of the Job

  • The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
  • Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements.
  • Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs):

  • Business Scope and Specification Management
  • Conduct feasibility studies, from a technological and organizational perspective, and document findings
  • Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
  • Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
  • Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
  • Market Assessment and Competitive Analysis
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

  • Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities
  • Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.

Other Requirements:

  • Customer Focused
  • Action oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality