Anti-Counterfeit Supplies Business Manager, West Africa - Bridgegap Careers

Anti-Counterfeit Supplies Business Manager, West Africa

Full Time
  • Post Date: December 10, 2018
  • Offered Salary Competitive Remuneration
  • Career Level Officer
  • Experience 2 Years
  • Gender Both
  • Industry ICT
  • Qualification Bachelor Degree
Job Description

Hewlett Packard (HP) is the largest technology solutions provider in Europe, Middle East and Africa (EMEA) and worldwide. The company’s offerings span from IT infrastructure, personal computing and access devices to global services, imaging and printing. Our customers are virtually everybody: consumers, small and medium sized companies, large corporations as well as Government institutions.

We are recruiting to fill the position below:

Job Title: Anti-Counterfeit Supplies Business Manager, West Africa

Job Description

The general function of the Anti-Counterfeit Supplies Business Manager is to protect Large Enterprise and Public-sector customers across the West African region from illicit product offerings and falling victims to counterfeiters, by:

Raising customer awareness to the CFT issue

Assist customers in vendor selection process

Assist customers to arrange validation of suspicious product deliveries (CDIs)

Prevent resellers not authorized to sell HP from winning public or private tenders by “offering HP toners or inks”, and in this way indirectly ensure that authorized resellers win the tenders.

Through close cooperation with the Investigations & Enforcement team (I&E team), identify resellers who could be selling pirated (counterfeit) products, document the delivered product, and coordinate CDIs to validate deliveries and handle communication with the end customer. The position is a central coordination point between local Sales, EMEA and local category ACF and local Investigations and enforcement.

The Anti-Counterfeit Supplies Business Manager will report to Africa Supplies Sales Organization and will be fully integrated into the ACF Program functional team to ensure knowledge transfer and sharing.

Role Description

Source HP’s private and public customers and drive ACF-related communications to prepare them to purchase HP original products

Communicate about the ACF program by phone, mail, and personal meetings to each identified end customer

Provide information to customers about resellers with a current contract with HP

Educate the purchasing decision-makers of each end customer about the processes and requirements that must be put in place to reduce as much as possible the chance of being sold counterfeit products

Train the end customers to identify “suspicious” products that have been delivered according to POP materials or non-confidential information delivered by HP on its website

Continuously review the public purchasing portal/information provided by I&E, to monitor the government segment in terms of purchases that involve HP products, quantify the purchase in specific formats, and make contact with purchasing decision-makers

Prepare and analyze weekly, monthly, quarterly, and annual reports on all the accounts in which he/she has taken part

Document visits to clients with suspicious product with photos in the project formats and mail this information to the appropriate person(s)

Job Requirements

University degree, preferably in Technology Studies and focus on sales

Minimum 2 years of sales experience in printing supplies or computer equipment preferred

Experience in managing public procurement bids

Experience in carrying out staff training at companies in any area

Excellent negotiation, communication and presentation skills

Ability to work in an organized and structured way within and environment with stakeholders across multiple organizations

Proactive and self-driven personality

Customer-oriented and results-driven professional

Fluency in French and English

KPIs:

Meeting quarterly and annual quotas set for each project

Presenting the required reports in a timely and high-quality manner