This training provides the foundation for excellent customer service to all Customer Service Representatives. The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. This course prepares you for customer service roles with job titles like customer service representative, customer service specialist, customer service associate, and customer care representative/specialist.
By the end of the training delegates would have learnt: